Best Plumber

Best Plumber is looking for an organized, proactive Dispatcher to help keep our technicians productive, our customers informed, and our operations running smoothly. This position plays a critical role in managing the service board, coordinating schedules, and supporting both our field and office teams.

Responsibilities

• Manage the daily service board and technician schedules.
• Assign calls using the Right Tech, Right Call philosophy.
• Monitor technician progress and make real-time schedule adjustments.
• Communicate with customers regarding arrivals, delays, and scheduling updates.
• Prioritize emergency calls and revenue opportunities.
• Support the CSR team by assisting with inbound booking calls during high call volume and overflow periods.
• Maintain accurate job records and workflow completion in ServiceTitan.
• Prepare the schedule for the following day to ensure operational readiness.

Qualifications

• Previous dispatching experience preferred.
• ServiceTitan experience preferred.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and make decisions in a fast-paced environment.
• Experience in plumbing, HVAC, electrical, or other home service industries is a plus.

Why Join BP Plumbing?

• Competitive pay based on experience.
• Growth opportunities within a growing company.
• Supportive team environment.
• Stable, year-round work.
• Opportunity to make a direct impact on company success.

If you're organized, dependable, and enjoy helping teams succeed, we'd love to hear from you.